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The player from Germany is complaining about the lengthy verification process. His account is verified.

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We had contacted GetSlots, who had stated that the player had not completed the verification process. The player had provided the necessary documents via email, as he couldn't log into his closed account. The casino then had processed his refund, which the player confirmed he had received. The issue had been successfully resolved and the complaint had been closed.

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We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The issue was successfully resolved, the player received his winnings, and we closed the complaint.

The player from Italy, after accumulating a total balance of 16,000€, had his withdrawal request denied due to additional account verification requirements, despite his account having been verified multiple times already.

Thanks for sharing your feedback.We appreciate your kind comments.We’re glad you feel satisfied with our product overall and game quality,but we are sorry to hear that you’re having difficulties with the verification.

The player from the Netherlands had had an issue with a delayed withdrawal from Bruno Casino. It had been his first withdrawal, and he hadn't used a bonus to accumulate his winnings. Despite having reached out to the casino's support, he had seen no progress for nearly three weeks.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

However, after further communication with the casino, the player had confirmed that he received his winnings through Skrill. We had subsequently marked the complaint as 'resolved' in our system.

We found some questionable rules or clauses during our review, because of тут which we consider the Terms and Conditions of PinoCasino to be unfair.

We are very sorry to hear that you've had a negative experience with our casino and the support team. We are working on the quality of our support and do our best to help all players as soon as possible.

Note: As far as we are concerned, PinoCasino is related to 9 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of PinoCasino.

You can send us a letter to [email protected] with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.